Welcome to Farmer Fresh Vege! This Return Policy outlines the terms and conditions under which you may return items purchased through our app. By placing an order with us, you agree to this policy.
1. Eligibility for Returns
You may return items purchased through our app under the following conditions:
- Incorrect Items: If you receive items that are not what you ordered.
- Damaged or Defective Items: If the items arrive damaged or are found to be defective.
- Perishable Goods: For perishable items, please contact us within 24 hours of delivery if there are issues.
- Unopened Items: Non-perishable items must be unopened and in their original packaging.
2. Return Period
You have a window of [insert number of days, e.g., 7 days] from the date of delivery to initiate a return request for eligible items.
3. How to Initiate a Return
To return an item, please follow these steps:
- Log In: Access your account on the Farmer Fresh Vege app.
- Go to Order History: Navigate to the 'Order History' section.
- Select the Item: Find the item you wish to return and click on it for details.
- Request Return: Click the 'Request Return' button and follow the prompts to complete your request.
Alternatively, you may contact our customer support via email or phone for assistance in processing your return.
4. Return Shipping
For eligible returns:
- Return Shipping Cost: If the return is due to our error (incorrect or damaged items), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
- Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the item, including the return address and any necessary shipping labels.
5. Refund Process
Once we receive the returned item, we will inspect it to confirm it meets the return eligibility. If approved, your refund will be processed using the original payment method. Please allow up to 5-7 business days for the refund to reflect in your account.
6. Exceptions to the Return Policy
Certain items may not be eligible for return, including:
- Opened or used perishable items (unless defective).
- Custom or special order items.
- Items purchased during promotional sales or clearance items.
If you have questions about a specific item, please contact customer support.
7. Contact Us
If you have any questions or concerns regarding this Return Policy or need assistance with your return, please reach out to us:
- Email: info@farmerfreshvege.com
