Welcome to Farmer Fresh Vege! This Cancellation Policy outlines the terms and conditions under which you may cancel your orders placed through our app. By placing an order with us, you agree to this policy.
1. Cancellation Period
You may cancel your order within a specific timeframe before the scheduled delivery. The cancellation period is as follows:
- For same-day deliveries, cancellations must be made at least 2 hours before the scheduled delivery time.
- For scheduled deliveries on future dates, cancellations can be made up to 24 hours before the delivery window.
Orders that have already been processed and are in the delivery stage cannot be canceled.
2. How to Cancel Your Order
To cancel your order, please follow these steps:
- Log In: Access your account on the Farmer Fresh Vege app.
- Go to Order History: Navigate to the 'Order History' section.
- Select the Order: Find the order you wish to cancel and click on it for details.
- Initiate Cancellation: Click the 'Cancel Order' button and confirm your cancellation request.
If you encounter any issues, you can contact our customer support for assistance at info@farmerfreshvege.com.
3. Refund Policy
If you cancel your order within the allowed timeframe, you are eligible for a full refund. The refund will be processed using the same payment method you used for your purchase. Please allow up to 5-7 business days for the refund to reflect in your account.
4. Exceptions to the Cancellation Policy
Certain items may not be eligible for cancellation due to their nature (e.g., perishable goods, customized orders). If you wish to cancel such items, please contact customer support for guidance.
5. Order Modifications
If you need to modify your order (e.g., changing the delivery address or items), please do so within the cancellation period. Modifications can be made through the app or by contacting customer support. Changes to the order will be processed as a cancellation of the original order followed by a new order placement.
6. Contact Us
If you have any questions or concerns regarding this Cancellation Policy or need assistance with your order, please reach out to us:
- Email: info@farmerfreshvege.com
